Privacy Policy

1. Introduction

Solustica ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our logistics optimization platform and related services (collectively, the "Services").

This policy applies to users in the United States, European Economic Area (EEA), United Kingdom, Israel, and all other jurisdictions where we operate. We comply with applicable data protection laws including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA/CPRA), and Israel's Protection of Privacy Law (PPL).

2. Data Controller Information

Solustica Ltd.
Email: privacy@solustica.com
For EU/EEA users, our EU representative can be contacted at: eu-privacy@solustica.com
For data protection inquiries: dpo@solustica.com

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, company name, job title, phone number
• Waitlist Information: Email address, full name, company name
• Payment Information: Billing address, payment card details (processed by our payment processor)
• Communications: Messages, feedback, and support requests you send us
• Logistics Data: Item dimensions, delivery addresses, route information, elevator specifications you input into our tools

3.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, clicks and interactions
• Location Data: Country and general geographic location derived from IP address
• Cookies and Similar Technologies: See our Cookie Policy section below

3.3 Information from Third Parties

• Analytics providers (anonymized usage statistics)
• Payment processors (transaction confirmations)
• Business partners (referral information with your consent)

4. Legal Basis for Processing (GDPR/Israel PPL)

We process your personal data under the following legal bases:

• Contract Performance: To provide our Services, process payments, and deliver customer support
• Legitimate Interests: To improve our Services, prevent fraud, ensure security, and send relevant product updates
• Consent: For marketing communications and optional analytics (you may withdraw consent at any time)
• Legal Obligation: To comply with applicable laws, regulations, and legal processes

5. How We Use Your Information

• Provide, maintain, and improve our logistics optimization tools
• Process waitlist registrations and notify you of product launches
• Communicate with you about your account, updates, and support requests
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent where required)

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Cloud hosting (secure data centers), payment processors, analytics providers, email services—all bound by data processing agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• With Your Consent: For any other purpose with your explicit permission

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States, European Union, and Israel. For transfers from the EEA/UK, we use Standard Contractual Clauses (SCCs) approved by the European Commission. Israel has received an adequacy decision from the EU, facilitating lawful data transfers. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Duration of your account plus 3 years for legal compliance
• Waitlist Data: Until product launch plus 1 year, or until you request deletion
• Transaction Records: 7 years for tax and legal requirements
• Usage Analytics: 26 months in anonymized/aggregated form
• Support Communications: 3 years from resolution

9. Your Privacy Rights

9.1 Rights for All Users

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

9.2 Additional Rights for EEA/UK Residents (GDPR)

• Data Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time without affecting lawfulness of prior processing
• Lodge Complaint: File a complaint with your local Data Protection Authority

9.3 Additional Rights for California Residents (CCPA/CPRA)

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale/sharing of personal information (we do not sell your data)
• Right to Non-Discrimination: Equal service regardless of exercising privacy rights
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit: Limit use of sensitive personal information

9.4 Additional Rights for Israeli Residents (PPL)

• Access and Review: Review personal data held in our databases
• Correction: Request correction or deletion of inaccurate data
• Objection: Object to use of data for direct marketing
• Complaint: File a complaint with the Israeli Privacy Protection Authority

To exercise any of these rights, contact us at: privacy@solustica.com. We will respond within 30 days (or as required by applicable law).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures for potential breaches

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality (session management, security)
• Analytics Cookies: Help us understand usage patterns (with your consent where required)
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

12. Automated Decision-Making

Our logistics optimization tools use algorithms to provide recommendations (e.g., elevator fit calculations, route optimization). These automated processes do not make decisions that significantly affect you legally or similarly. If we implement automated decision-making with significant effects, we will provide notice and the right to human review.

13. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at privacy@solustica.com.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may provide additional notice via email. Your continued use of our Services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@solustica.com
Data Protection Officer: dpo@solustica.com
EU Representative: eu-privacy@solustica.com

We will respond to all legitimate requests within 30 days.