Solustica

At a glance

Solustica collects only information reasonably needed to operate, secure and improve its Services.
Business customers control the personal information they submit about their own customers, employees, drivers and other individuals.
Solustica does not sell personal information.
Users may exercise privacy rights available under applicable law by contacting info@solustica.com.

1. Scope and Global Application

This Privacy Policy explains how Solustica Ltd. (“Solustica,” “we,” “us” or “our”) collects, uses, discloses, stores and otherwise processes personal information in connection with our websites, waitlist, demo and early-access forms, user accounts, logistics-planning and optimization software, customer support, communications and related services that link to this Policy (collectively, the “Services”).

This Policy is intended to provide a global overview of our privacy practices. It applies wherever the Services are offered. If the law of a particular country or region grants additional rights or imposes additional obligations, those requirements will apply to the extent they are applicable to Solustica and the relevant processing.

2. Who We Are

The entity responsible for the processing described in this Policy is Solustica Ltd.

Legal entity: Solustica Ltd.
Company registration number: 517356002
Registered office: Frishman St 28, Petah Tikva, Israel
Privacy contact: info@solustica.com

3. Our Role and Our Customers’ Role

Solustica acts as the controller of personal information when we determine why and how it is processed, such as information relating to website visitors, waitlist applicants, account administrators, billing contacts, support users and marketing recipients.

When a business or organization uses the Services to process information about its customers, delivery recipients, employees, drivers, couriers, suppliers or other individuals, that organization generally determines why and how the information is processed. In those circumstances, the organization is the controller or business and Solustica generally acts as its processor, service provider or contractor. That processing is governed by the applicable customer agreement and, where required, a Data Processing Addendum.

This Policy does not replace the privacy notices that our customers are responsible for providing to individuals whose information they submit to the Services.

4. Personal Information We Collect

Information you provide

Name, email address, telephone number, company name, job title and department.
Account registration, authentication and account-administration information.
Waitlist, demo, early-access and design-partner application information.
Messages, support requests, survey responses, feedback and other communications.
Billing contact, subscription and transaction information where paid Services are offered.
Any other information you choose to submit.

Payment-card information may be collected directly by a payment provider. Solustica generally receives limited transaction details, such as payment status, billing contact information and transaction identifiers, rather than complete card details.

Customer content and logistics information

Product descriptions, SKUs, identifiers, quantities, weights and dimensions.
Pallet, truck, container, route, scheduling and dispatch information.
Delivery and pickup addresses, recipient names and contact details, and access instructions.
Elevator, doorway, stairwell, building and site specifications.
Driver, courier, employee, contractor or supplier information.
Photographs, documents, files, optimization inputs, Outputs and recommendations.

Logistics information may not identify a person when considered by itself, but it may become personal information when linked or reasonably linkable to an individual, household, address, order or user account.

Information collected automatically

IP address, browser, device type, operating system, language and regional settings.
Device or online identifiers and approximate location derived from IP address.
Pages and features accessed, dates and times of use, interactions and navigation information.
Authentication, audit, security and activity logs.
Error reports, diagnostics, performance data and cookie or similar-technology information.

We do not collect precise device location unless it is required for a disclosed feature and any legally required permission has been obtained.

Information from other sources

We may receive information from the organization through which you use the Services, authorized account administrators, service providers, payment and authentication providers, analytics providers, mapping, routing and geocoding providers, referral partners and lawful public business sources.

Required and optional information

Certain information may be required to create an account, provide a requested Service, administer a business relationship or respond to a request. If required information is not provided, we may be unable to provide the relevant Service. Other information is optional unless clearly indicated otherwise.

5. Sensitive Information and Data Minimization

The Services are designed for logistics and operational use. Users and customers should provide only information reasonably necessary for the relevant purpose and, where practicable, should use sample, synthetic, anonymous or pseudonymous information.

Unless expressly agreed in writing, do not submit:

Government identification numbers or complete payment-card or bank-account credentials.
Passwords belonging to third-party systems.
Health, medical or biometric information.
Information concerning children.
Criminal-record information.
Information revealing religion, sexual orientation, political opinions or other specially protected characteristics.
Any other sensitive information that is not reasonably necessary for the Services.

Customers are responsible for ensuring that they have a lawful basis, authority and any required notices or permissions before submitting personal information concerning another individual.

6. How and Why We Use Personal Information

We may use personal information to:

Provide, operate, configure and maintain the Services.
Create and administer accounts and manage user permissions.
Process waitlist, demo, early-access and design-partner registrations.
Perform route, fit, loading, palletization and other optimization functions.
Communicate about accounts, service changes, security, support and requests.
Process subscriptions, transactions and billing where applicable.
Maintain, troubleshoot, analyze and improve the Services and develop new functionality.
Protect users, customers, systems and property; prevent fraud, misuse and security incidents.
Maintain records, comply with legal obligations and establish, exercise or defend legal claims.
Send marketing communications where permitted, subject to available opt-out rights.
Manage a financing, investment, reorganization, merger, acquisition or sale of relevant assets.

Legal grounds

Where applicable law requires a legal ground for processing, we rely on one or more of the following: performance of a contract or steps requested before entering a contract; our legitimate interests in operating, securing, supporting and improving the Services, communicating with users, preventing misuse and protecting legal rights; consent where requested; and compliance with legal obligations. Where we rely on consent, it may be withdrawn at any time without affecting processing that occurred before withdrawal.

Aggregated and de-identified information

We may create and use aggregated or properly de-identified information for analytics, research, security, product improvement and business planning. We maintain such information in a form that is not reasonably linkable to an identifiable individual and do not attempt to re-identify it except where permitted to test or validate de-identification safeguards.

7. Customer Data and Artificial Intelligence

When Solustica processes personal information on behalf of a customer:

We process it according to the customer’s documented instructions and the applicable agreement.
The customer determines which information is submitted and the purposes for which it is used.
The customer is responsible for required privacy notices, permissions, lawful grounds and data accuracy.
We use subprocessors subject to appropriate confidentiality and data-protection obligations.
We assist the customer with applicable privacy and security obligations as described in the agreement.
We delete or return customer personal information in accordance with the agreement, subject to legal obligations and limited backup-retention periods.

Requests concerning information submitted by a Solustica customer should generally be directed to that customer. Where appropriate, we will assist the customer in responding.

Unless expressly agreed with the customer, Solustica does not use identifiable Customer Content to train generalized artificial-intelligence or machine-learning models for Solustica’s independent benefit.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Cloud hosting, storage, backup, authentication, support and communication providers.
Analytics, performance monitoring, mapping, geocoding, routing and error-monitoring providers.
Payment processors, CRM providers and other operational service providers.
Lawyers, accountants, auditors, insurers and other professional advisers.
Authorities, courts or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, systems or property.
Participants and advisers in an actual or proposed financing, investment, merger, acquisition, restructuring or sale of assets.
Other parties at your direction or with legally valid consent.

Where appropriate, service providers are permitted to process information only for defined purposes and are subject to contractual confidentiality, privacy and security obligations.

A list of material subprocessors and relevant processing locations may be requested by contacting info@solustica.com.

No sale of personal information

Solustica does not sell personal information. We do not disclose personal information for cross-context behavioral advertising or targeted advertising unless we first provide any notice and choice required by applicable law.

9. International Data Transfers

Solustica is established in Israel. Personal information may be processed in Israel and in other countries where Solustica, its customers or its service providers operate. Those countries may have privacy laws that differ from the laws of your country.

Where applicable law requires safeguards for an international transfer, we use a legally recognized mechanism appropriate to the transfer, such as an adequacy decision, approved contractual clauses, contractual and technical safeguards, or another lawful transfer mechanism.

Information about applicable transfer safeguards may be requested at info@solustica.com. We may redact information that is commercially confidential or that affects the rights or security of others.

10. Cookies and Similar Technologies

We use cookies, local storage and similar technologies that are necessary to operate, authenticate, secure and maintain the Services. We may also use preference or analytics technologies to understand performance and improve the user experience.

Where applicable law requires consent, non-essential technologies will not be activated until the user has made the required choice. If advertising technologies are introduced, we will provide any notice, consent or opt-out mechanism required by applicable law.

You may also control certain technologies through your browser or device settings. Disabling necessary technologies may prevent parts of the Services from functioning correctly.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide and secure the Services, to comply with legal, accounting and regulatory obligations, and to resolve disputes or protect legal rights.

Our general retention framework is:

Waitlist, demo and early-access information: for the relevant request or program and generally for up to 24 months after the last meaningful interaction.
Marketing information: until you opt out or, where applicable, after up to 24 months of inactivity.
Account and customer-administration information: for the duration of the relationship and generally for up to 3 years afterward.
Customer Content: for the customer relationship and then deleted or returned according to the applicable customer agreement and data-processing terms.
Support communications: generally for up to 3 years after the matter is resolved.
Security and audit logs: generally for up to 12 months, unless a longer period is reasonably necessary for security, investigation or legal purposes.
Billing, tax and transaction records: for the period required by applicable accounting and tax law.
Backups: until overwritten or deleted under our ordinary backup cycle, generally within 90 days.
Consent and privacy-request records: for as long as reasonably necessary to demonstrate compliance and protect legal rights.

We may retain information for a longer period where required by law, necessary for an active dispute or investigation, or reasonably required to establish, exercise or defend legal claims. Aggregated or properly de-identified information may be retained for longer periods.

12. Security and Security Incidents

We maintain administrative, technical and organizational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access and other unlawful processing. The safeguards used depend on the nature of the information, the processing context, available technology and associated risks.

No internet transmission, storage system or security measure is completely secure, and we cannot guarantee absolute security. Users and customers are responsible for protecting their credentials, using appropriate access controls and notifying us promptly of suspected unauthorized account use.

We maintain procedures for assessing and responding to suspected personal-information incidents. Where required by applicable law or contract, we will notify affected customers, individuals or authorities within the legally required period.

13. Automated Tools and Recommendations

The Services may use algorithms, mathematical models, optimization techniques or artificial-intelligence-assisted functionality to generate route, loading, palletization, fit and other operational recommendations.

These Outputs are decision-support tools. They depend on the completeness and accuracy of information supplied and should be reviewed by qualified personnel before operational use. The Services are not currently intended to make decisions about individuals that produce legal or similarly significant effects without meaningful human involvement.

If we introduce processing subject to additional automated-decision-making obligations, we will provide any notice, explanation, choice, appeal or human-review right required by applicable law.

14. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to request access, review, correction, deletion, restriction or portability of personal information; object to certain processing; withdraw consent; opt out of marketing, sale, targeted advertising or certain profiling; appeal a privacy-request decision; or complain to a competent privacy authority.

Where Israeli law applies, individuals may request inspection of personal information held about them in an applicable database and may request correction or deletion of information that is inaccurate, incomplete, unclear or outdated, subject to applicable law.

These rights are not absolute. We may retain information, decline a request or limit information disclosed where permitted or required by law, including to protect security, confidentiality, legal rights and the rights of others.

To exercise a right, contact info@solustica.com. We may request information reasonably necessary to verify your identity, authority and jurisdiction. We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing choices

You may unsubscribe from marketing emails using the link in the message or by contacting us. We may continue to send non-marketing communications concerning your account, security, transactions or requested Services.

15. Children

The Services are designed primarily for businesses, professionals and adult users and are not directed to children under 18. We do not knowingly collect personal information directly from children through our website or account-registration processes.

Customers must not submit personal information concerning children unless the processing is lawful, necessary for an authorized use of the Services and expressly permitted under the applicable customer agreement. If you believe that information concerning a child has been submitted improperly, contact info@solustica.com.

16. Third-Party Services and Links

The Services may contain links to or integrate with third-party websites, applications, maps or services. An independent third party’s processing is governed by its own privacy practices. Solustica is not responsible for the privacy or security practices of independent third parties. This does not limit our obligations regarding processors or subprocessors acting on our behalf.

17. Changes to This Policy

We may update this Policy to reflect changes in the Services, processing activities, technology, business practices or legal obligations. We will publish the updated version and revise the “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before applying a material change to previously collected personal information. Earlier versions may be requested by contacting info@solustica.com.

18. Contact and Complaints

Questions, privacy requests or complaints may be sent to:

Legal entity: Solustica Ltd.
Company registration number: 517356002
Registered office: Frishman St 28, Petah Tikva, Israel
Privacy contact: info@solustica.com

We will review legitimate privacy complaints and requests and respond within the period required by applicable law. Where applicable, you may also submit a complaint to the privacy or data-protection authority responsible for your jurisdiction.